Special categories of personal data 

In the course of providing services to you, we may collect information that is considered “special categories of personal data” eg completion of a health questionnaire prior to a treatment. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.

How and why we use your personal data

To fulfil contractual obligations and provide our services to you

Studio membership is a contract between Studio Ninety Five and each individual member, so we require your personal data, photo ID and to take a picture for our database in order to issue you a membership unique to you, to allow you studio access and enable us to verify your identity when necessary.

In the case of treatment bookings, we will store information regarding the treatments you have and any special requests in order to tailor your treatments and ensure we are adhering to health and safety and insurance requirements.

To communicate with you and manage our relationship with you

We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications.  Examples of these include; changes to pricing structure or unplanned studio closures.

We will also use your personal data to contact you after you have visited the studio as a guest, made a booking for; a class, or treatment, sent us a request, filled in a web-form through our website or contacted us on social media.

Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for other members and guests.

Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries. As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.

If you attempt to join online or make a booking, then you leave our website before this has been finalized, we may contact you in order to help you easily complete your transaction.

To personalise and improve your customer experience

We may also collect information on how you use our website, which pages of our website you visit most, which classes you attend/book and what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.
To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or challenges that we organise.  Please be aware that if you take part, you may be included in these.

To improve our services, for administration purposes and to protect our business interests 
The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development. To comply with any other legal obligations.

CCTV & Thermal Imaging cameras

Studio Ninety Five has CCTV installed in public areas.  Recordings are stored on a secure server for a maximum of 2 months for the purpose of security.

Sharing your personal data

We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:

• An individual who pays for your membership on your behalf, to administer your membership on an ongoing basis

• Postal or digital mailing company/app – to send out communication to you on our behalf.
  Specialist survey company/app – to send out surveys to you on our behalf (you are not obliged to respond to them).

• Internal independent service providers, eg, Therapist – so, on your request, they can provide their services to you.

• Bank/credit or debit card companies – in order to process your payments for services.

• Credit control company – with prior notification, should contracted membership subscriptions or payment for goods or services become overdue (as per our T&C’s).

• Web servers/website providers – hosting/storing some personal data.

• IT support company – able to access some information to assist with IT issues.
  Social media site – hashed email matched to account to create custom audience file

• Till and booking apps

• Profiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targeting
  In addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which Studio Ninety Five may be subject.
  

Security of your personal data

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.

As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where Studio Ninety Five discloses your personal data to a third party, we require them to have appropriate technical and organizational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.